Water Related FAQs

When will I get my water bill?

Beginning July 1, 2011, water bills will be mailed out monthly. They are due thirty (30) days from the billing date.

Why is my water bill so high?

There could be several reasons-the most common one is a leaky toilet or faucet. If you think your bill is too high, please call our Utility Clerk at (603) 692-9523. We can try to help you figure out what is going on, and if necessary, will send a water technician to check your meter.

I just found out I need a final water reading done in order to sell my house. What do I do?

Your realtor or title company should call the Utility Clerk at (603) 692-9523 to schedule a final reading. After the final reading is done, the bill is faxed to the realtor or the title company. Alternatively the final bill cab be picked up and paid at the Tax Office. There is a $25.00 fee (in addition to the actual amount due) for this final reading.

How do I receive a pool credit?

Residents that incur large water use due to filling a new pool or filling a pool due to repairs may be eligible for a sewer abatement. Residents must apply for a sewer abatement. Please contact the Utility Clerk at (603) 692-9523 for more information.

The water coming out of my faucet is dirty or discolored. What caused this and what can I do about it?

If it is due to a break, construction or hydrant flushing, this is only a temporary problem and can be solved by opening a faucet and letting it run for a while. If it continues after this effort, call the Water Treatment Plant at (603) 692-2268.

Why does my water smell?

There are several possible explanations. The best thing to do is call the Water Treatment Plant at (603) 692-2268.

My water pressure is lower than normal or I am not getting much water out of my faucet. What is going on?

It could be related to some construction work in the area or perhaps a water main break. This should be a temporary problem. Also, check your water filter and filters on faucets as you may have a clogged filter in your home. If it continues, you can call our Utility Clerk at (603) 692-9523.

Why is my water off?

There are several reasons. There could be an emergency break or a planned repair. It could be that there is a plumber working in your building if you live in a multi-tenanted building.

Why is the hydrant running?

Flushing the water main helps clear the lines of buildup and is done twice a year as well as during/after a break to help clean the main.

Hydrant flushing has washed out my driveway/lawn. Who is responsible?

The city will repair the problem. Notify the Utility Clerk at (603) 692-9523 to have a work order card filled out.

I need a meter installed/changed – how do I do this?

You may schedule an appointment with the Utility Clerk at (603) 692-9523.

What is a backflow preventer?

Essentially, a backflow preventer is a check valve on any water line that is designed to keep water in the lines in the building in case of loss of pressure in the distribution system. It will keep hazardous or harmful materials from entering lines in the event of water disruption (for example from a water hose that has a pesticide bottle attached to it).